Responsibilities
About the team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are looking for an experienced logistics operations manager to manage the overall carrier performance in France.
Responsibilities
- Overseeing the logistics operation in the French market, including (but not limited to) courier delivery, reverse logistics; Responsible for end-to-end logistics performance from buyer paid until delivered in TikTok shipping;
- Building and managing strategic relationships with key logistics providers;
- As the owner of SOP, responsible for operation performance quality, deepdive the root cause of issues, summarize and come up with scalable solutions to support performance improvement;
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, identify and fix abnormal cases.
Qualifications
Minimum Qualification(s)
- Bachelor’s degree or higher
- At least 3 years of work experience in logistics operations, with an excellent understanding of system integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process and etc.
- Solid experience in a cross functional environment
- Self-motivated and results-driven, analytical and data-driven.
- Fluent communication in French & English is required to communicate with logistics partners and internal teams.
Preferred Qualification(s)
- Bachelor’s degree with logistics transportation or operations management background
- Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies
- Fair understanding of e-Commerce marketplace operation and governance policy.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.