Job Description
At ARKET, every customer interaction is an opportunity to inspire. We are now looking for an E-Commerce Specialist to join our Digital CX team and help create engaging digital experiences that support both our customers and our business goals.
In this role, you will work across several areas of our e-commerce operation, including customer communication, content management, campaign execution, and site optimization, but your main responsibility will be our newsletter channel.
What you will do
In this role, you will:
- Coordinate and execute newsletters across multiple markets, languages, and customer segments.
- Support the planning, setup, quality assurance, and delivery of newsletter campaigns.
- Work with A/B testing, audience selections, and performance follow-up to continuously improve customer engagement.
- Manage and publish content across arket.com, ensuring accuracy, consistency, and timely execution.
- Create and manage promotions, vouchers, and campaign activities across digital channels.
- Maintain and optimise search functionality, product recommendation areas, and customer-facing site experiences.
- Ensure products are enriched with accurate attributes and information to support successful launches across markets.
- Act as a superuser for relevant e-commerce systems and contribute to improving digital processes and ways of working.
Who you'll work with
You will be part of ARKET's Digital CX team and work closely with colleagues across CRM, Merchandising, Product, Marketing, Brand, and Customer Experience. This is a highly collaborative role where you will contribute to shared business goals while working cross-functionally with multiple teams across the organization.
Qualifications
We are looking for someone who has:
- A few years experience of working within e-commerce, digital operations, online merchandising, CRM, or a similar digital business environment.
- Experience working with newsletters, email marketing, CRM campaigns, or customer communications is highly valued.
- Experience working with content management systems, e-commerce platforms, or other digital tools and systems.
- Hands-on experience coordinating digital campaigns, newsletters, website content, or customer communications.
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- A proactive approach to problem-solving and the confidence to take ownership when challenges arise.
- An interest in digital customer journeys and how content, communication, and site experience contribute to commercial performance.
- The ability to quickly learn new systems, processes, and ways of working.
- Excellent communication and stakeholder management skills.
- Fluent English communication skills, both written and spoken.
Experience within fashion retail is considered a merit, but we are primarily looking for someone with a strong interest in e-commerce and digital customer experiences.
Behaviours based on our values
- Delivery & Execution: Ability to produce high-quality, accurate work, prioritise effectively and meet deadlines. You should also be able to demonstrate resilience under pressure.
- Problem Solving & Judgment: Ability to analyse issues logically, use data and evidence to guide decisions & anticipate and address issues before they arise.
- Communication: Able to communicate clearly in writing and verbally, you should be able to explain technical or complex points simply and keep stakeholders informed and updated.
- Collaboration: Abiliity to work constructively with other colleagues, share knowledge and support teammates. You should also be openminded and accept feedback professionally.
- Adaptable & Curious: You should be able to adjust to changing priorities, learns new tools and processes quickly and show curiosity and self-development
Additional Information
This is a full time temporary contract for 12 months based at our Head Office in Södermalm Stockholm.
If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible, but no later than 21/8 2026. Due to data policies, we only accept applications through our career page.
We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with four days per week at the office to foster teamwork and engagement. One day per week, you’ll have the flexibility to work remotely.
Please note this position is offered on a local contract, therefore you should have the legal right to work in Sweden before applying. Other candidates are welcome to register their interest, and we will keep you in mind for future opportunities.
WHO WE ARE
ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.
WHY YOU’LL LOVE WORKING HERE
We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, Sweden-based colleagues also receive:
- 30 days holiday
- A collective agreement which includes pension and life insurance
- Wellness benefit 4000kr/year
- Benify Benefits Portal
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
We look forward to hearing from you