Affiliate Partnerships Manager
About the Role
Our client is a fast-growing international payments and financial services business working with a network of affiliate and referral partners, including accountants, brokers, consultancies and industry specialists.
This role combines affiliate account management with new partner onboarding. You will manage and grow an existing portfolio of affiliates while also acting as the main point of contact for new partners and the customer referrals they generate.
You will be involved throughout the affiliate lifecycle: from signing and onboarding a new partner, through to their first referral and ultimately the conversion of that referral into a customer.
The role requires strong commercial awareness and the ability to assess different types of customer and referral. Some affiliates and their clients operate in complex industries or across less familiar jurisdictions, so you will need to understand when a referral requires additional consideration and set the right expectations from the outset.
You will not own the sales process itself. Once a referred customer has been qualified, the relevant sales team will take over. You will remain responsible for the affiliate relationship and ensuring that referrals are followed through without being lost.
As the affiliate programme continues to grow, there will be opportunities for the scope and seniority of the role to develop.
Responsibilities
- Manage and grow a portfolio of affiliate partners against monthly and annual revenue targets.
- Manage the onboarding of new affiliates, including qualification, due diligence, commercial terms, contracting and programme onboarding.
- Manage incoming customer referrals from existing affiliates, ensuring they are properly qualified and progressed internally.
- Educate new affiliates on the product, referral process, customer requirements and commission structure.
- Maintain accurate affiliate and referral data within the CRM.
- Maintain regular contact with partners based on their activity levels and proactively re-engage inactive affiliates.
- Act as the first point of contact for commission-related queries and work with Finance and Data teams to resolve discrepancies.
- Support contract renewals and maintain visibility of upcoming renewal dates.
- Report regularly on referral volumes, conversion, revenue and areas requiring improvement.
- Identify friction within affiliate processes and contribute to improving how the programme operates.
- Work cross-functionally with Sales, Compliance, Finance, Operations and other relevant teams to ensure referrals progress effectively.
Your Profile
- 3–5 years of experience in partner management, affiliate management, inside sales, business development or account management.
- Experience within payments, FX, fintech or financial services would be advantageous, although strong candidates from other sectors will be considered.
- Experience working with clients in complex or non-traditional industries and/or across multiple jurisdictions.
- Confident communicating with partners by phone and in person, with the ability to clearly explain commercial products and processes.
- Strong commercial awareness and comfortable working with referral data, commissions and revenue figures.
- Highly organised, proactive and comfortable managing multiple partners and referrals simultaneously.
- Strong relationship management and stakeholder communication skills.
- Experience with CRM systems; familiarity with tools such as HubSpot, Notion or Slack would be advantageous.